Frequently Asked Questions

Welcome, here you can find answers to many of questions about our jewelry and services. We have included common knowledge and answers to many emails we have received.

About Us

What are your hours?

We are available via phone, live chat or in person in our showroom Monday through Friday from 9:30 a.m. to 5:30 p.m. Mountain Time and also on some Saturdays for limited hours. You can shop and buy online 24 hours a day. In person meetings are by appointment as we are a small shop. Contact us to make an appointment.

Where are you located?

Joseph Schubach Jewelers is located in Scottsdale, Arizona, where we run both our customer service center and a by-appointment jewelry showroom. Our address is:

7150 E Camelback Rd.
Suite 250
Scottsdale, AZ 85251

Where are your items made?

Many items are manufactured by us right here in Scottsdale, while others are made by other fine jewelry companies in the US. Most items are made in the United States.

Can you create custom jewelry?

Absolutely! Because we manufacture the majority of our items, we are able to make changes and alterations to the items we offer - or even custom-design your jewelry from the ground up. If you have a design in mind, we'll work with you to create the piece of your dreams. Please see our custom jewelry information for additional information or call 888.724.8222 to place a custom order.

I need an item repaired or serviced. Can you help me with this?

Absolutely! Call our customer service team and we'll give you a return authorization number. Please do not send any items for service or repair without a return authorization number.

Shipping & Returns

When will my order ship?

In-stock, ready-to-ship items can be sent within a day or two of when your order is placed. Custom and personalized orders may require a longer wait time, from several days to 2 - 6 weeks. If you have a specific time frame that you need to meet, please call us at 888.724.8222 and speak with one of our customer representatives.

How much is shipping?

FedEx shipping within the United States starts from $59.95. International shipping starts from $129

Do you ship outside of the US?

Yes, we ship all over the world. The shipping cost for international orders starts from $129, depending on your location. Please note that Joseph Schubach Jewelers does not collect duties, import taxes, import fees or other international shipping fees and that they will be billed to you separately by the shipping company. Please contact your local authority for specific information.

What is your return policy?

We have a 30-day, no-questions-asked return policy. See our Return Policy for details and instructions.

Do you charge a restocking fee on returns?

No, there is never a restocking fee for a returned item. See our Peace of Mind Guarantee for additional information.

Do you offer a warranty?

Joseph Schubach Jewelers offers a limited lifetime warranty against manufacturer defects so you can enjoy your jewelry with complete peace of mind. Click for details.